Frequently Asked Questions

Our weekly cleaning packages start from just €59 per week. For your personalized subscription, select your apartment size to receive pricing tailored to your specific needs and home size.

Our comprehensive service includes thorough cleaning of living areas, bedrooms, kitchens, and bathrooms. This covers dusting, vacuuming, mopping, surface sanitizing, and more.

Simply book a one-off trial cleaning through our website. It's quick, easy, and commitment-free. After experiencing our service, you can choose a regular cleaning schedule that works for you.

Erling is your 360° home partner. Beyond exceptional cleaning, we offer subscription-based restocking of premium household essentials and personalized services like ironing and window cleaning--all designed to give you back your precious time. Unlike many cleaning companies that use contractors, we directly employ our cleaning professionals with fair wages, comprehensive insurance, and full liability coverage. This ethical approach ensures higher quality service while supporting the wellbeing of our team members. When you choose Erling, you're supporting responsible business practices and receiving superior service.

Absolutely. All our cleaning professionals undergo rigorous background checks, receive professional training, and are fully insured. We prioritize reliability and professionalism.

No problem! Many of our clients aren't home during cleanings. We can arrange secure access methods including key lockboxes, doorman handoff, or smart lock access--all with strict security protocols.

Your satisfaction is guaranteed. If you're not completely happy with your cleaning, contact us within 24 hours and we'll send someone back to address any concerns at no additional cost.

While our professionals take extreme care, accidents can happen. We maintain comprehensive insurance coverage for any rare instances of damage that may occur during our service.

Simply book a one-off trial cleaning through our website. It's quick, easy, and commitment-free. After experiencing our service, you can choose a regular cleaning schedule that works for you.

Erling is your 360° home partner. Beyond exceptional cleaning, we offer subscription-based restocking of premium household essentials and personalized services like ironing and window cleaning--all designed to give you back your precious time. Unlike many cleaning companies that use contractors, we directly employ our cleaning professionals with fair wages, comprehensive insurance, and full liability coverage. This ethical approach ensures higher quality service while supporting the wellbeing of our team members. When you choose Erling, you're supporting responsible business practices and receiving superior service.

Our weekly cleaning packages start from just €59 per week. For your personalized subscription, select your apartment size to receive pricing tailored to your specific needs and home size.

Our comprehensive service includes thorough cleaning of living areas, bedrooms, kitchens, and bathrooms. This covers dusting, vacuuming, mopping, surface sanitizing, and more.

We provide flexible scheduling options: weekly, bi-weekly, or monthly cleanings to suit your lifestyle and budget. Many clients find weekly cleanings maintain the best results.

Absolutely. All our cleaning professionals undergo rigorous background checks, receive professional training, and are fully insured. We prioritize reliability and professionalism.

No problem! Many of our clients aren't home during cleanings. We can arrange secure access methods including key lockboxes, doorman handoff, or smart lock access--all with strict security protocols.

Your satisfaction is guaranteed. If you're not completely happy with your cleaning, contact us within 24 hours and we'll send someone back to address any concerns at no additional cost.

You can add special instructions when booking your service or through your account dashboard. Our WhatsApp support is also available 24/7 for any immediate requests.

While our professionals take extreme care, accidents can happen. We maintain comprehensive insurance coverage for any rare instances of damage that may occur during our service.

Your satisfaction is guaranteed. If you're not completely happy with your cleaning, contact us within 24 hours and we'll send someone back to address any concerns at no additional cost.

You can add special instructions when booking your service or through your account dashboard. Our WhatsApp support is also available 24/7 for any immediate requests.

While our professionals take extreme care, accidents can happen. We maintain comprehensive insurance coverage for any rare instances of damage that may occur during our service.

Your membership can be easily managed via WhatsApp, where you can modify services, update payment information, or reschedule cleanings.

Life happens! You can easily reschedule or skip a cleaning with 48 hours' notice through your account or by contacting our customer support via WhatsApp.

Very flexible! You can upgrade, downgrade, pause, or modify your service at any time to accommodate your changing lifestyle and needs.

You can cancel your subscription after completing your initial six-cleaning commitment. This initial period ensures you experience the full benefits of our regular service and helps us maintain our high quality standards. Cancellation is simple--just send us an email or message us through WhatsApp, and our team will process your request promptly with no hidden fees or complicated procedures. If you need to pause rather than cancel, we also offer flexible scheduling options.

Yes! We provide expert ironing services at €30/hour, either as an add-on to your regular cleaning or as a standalone service. Simply specify which items need attention through your account or WhatsApp.

Absolutely. Our specialists clean all window types, including high or difficult-to-reach areas, using eco-friendly solutions for streak-free results. Most clients add this service 2-4 times yearly. You can book your window cleaning directly with us via WhatsApp.

Yes, we partner with local florists to deliver fresh, seasonal arrangements to your home on your preferred schedule. You can specify your style preferences and update them anytime.

We offer childcare from thoroughly vetted professionals with background checks, qualifications, and first aid training. Book regular arrangements a week in advance or one-time services with 48 hours notice. Reach out to us via WhatsApp to specify your needs and arrange for a babysitter.

Our network includes professionals for plumbing, electrical work, furniture assembly, painting, and general handyman services. Specify your request through your account or WhatsApp.

We'll collect your garments during your regular cleaning, have them professionally cleaned at our partner facility, and return them at your next appointment. We handle all dry-clean-only items. Let us know how much and how often you need the dry cleaning through your account or WhatsApp.

Whether for special occasions or regular meal prep, we partner with talented chefs who create customized menus based on your preferences and dietary requirements. Moreover, our partners provide meal prep and diet plannings on your behalf. Ask us any question, we will accommodate.

Yes, our team can take your pet out while your home is being cleaned or on a separate schedule. Reach out to us via WhatsApp to tell us more about your four-legged friends.